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However, you can be really lucky in this regard. The more you strengthen your memory, the more confident you will feel when it comes to answering the tricky questions. The professional postman is inherently grounded in strong memory, multi-tasking,...
So before you sit for the postal exam E, keep this tip in mind. Put Yourself to the Test Practice tests are a wonderful way to evaluate your learning curve, point out your weaknesses, and then work on them. Online practice quizzes tell you what...
This comprehensive solution from NCR, designed to deliver improved operational efficiencies and streamlined customer service, is expected to be installed beginning in the second half of NCR will also provide services, including help desk, project management and maintenance. Employing next-generation architecture, this device delivers industry-leading power, scalability and systems management capabilities to the point of service. Currently, customers using collection boxes are greeted by a familiar label instructing them to take stamped mail weighing 16 ounces or more to a retail service counter at a Post Office. The decal also reminds customers that any mail placed in the collection box that weighs more than 13 ounces and bears only postage stamps as postage will be returned to the sender. The change was made to reflect the threshold between First-Class Mail and Priority Mail as well as for heightened security reasons. Rural carriers and contract and delivery service suppliers will, however, be able to accept mailpieces more than 13 ounces that require a retail transaction and that have a return address matching the point of pickup.
The issue in this case involved the discipline of an employee under the mystery shopper program. The Union took the position that the discipline was improper in light of the Postal Service's position that the Mystery Shopper program was only to be used as a diagnostic tool and not the source for disciplinary action. Local postal managers said they did not consider retail counter activities a primary focus and directed their work efforts to the delivery side of operations. The long- and short-sleeved shirts have been the subject of long and short discussions, tests, and reviews since Vendors will begin taking orders on these shirts early in October.
One of the last issues to be resolved grants retail clerks the right to wear this style any day of the week that the window is open. They can be purchased using the Sales and Service Associate uniform allowance. While discussions are ongoing, the APWU is encouraging locals to file grievances on any shortages that may be the result of the insufficient training. Downtime is one of the key elements that the Postal Service is using to eliminate, what they consider, excessive Window Clerk positions.
Downtime can cause a station that has five clerks to be down sized to 2. Therefore, extreme care should be used to accurately record all window clerk functions. Senior Operations Vice President Bill Galligan calls it the best tool available to field managers to manage their unit. So how can you start using it? There also are quick reference guides to have on hand at their terminals. Our position is that these duty assignments must be posted to the APWU bargaining unit. Furthermore, the contract employees utilized in these circumstances were employed in lieu of career employees.
The script walks the clerk through a process of attempting to persuade the customer to utilize more expensive delivery services and to purchase other postal products. A retail standardization initiative introduced in will improve employee product knowledge and management of merchandising and promotion. WOS uses retail transaction data to calculate required staffing in half-hour increments. This allows managers to schedule the right number of counter personnel and optimize cost per retail revenue dollar. In WOS workload standards will be applied to all 15, offices equipped with Point of Service terminals. The Postal Service will also expand its Customer Service model office concept in This model applies workload standards to manual distribution, dispatch, and other backroom activities in Post Offices.
For counterlines with 6 retail stations, 2 APCs will be deployed and staffing adjusted accordingly. Late last year, following discussions with the APWU, management finally authorized polo-type shirts as part of the official uniform program. Our sales associates love them and the Mystery Shopper scores demonstrate that there is a good reason to make these shirts part of the uniform program. Currently, window clerks are testing the shorts for wear-ability, durability, and comfort. The test concludes in May. Several options will be weighed at the conclusion of the test. This is a pilot program the union enthusiastically endorses, because we believe a comfortable window clerk is a better window clerk. We hope it will be a huge success. The shirts are extremely well made and, because they are union made, you can be union proud to wear them. The automated equipment is designed to reduce lines at the windows and provide customers another way to mail items and purchase special services.
The following answers to frequently asked questions present the position of the American Postal Workers Union on the deployment and use of this equipment. It has untold potential for saving work hours for the clerk craft. Management takes the position that casuals and TEs cannot work the window. One NBA told me that the initial grievances leading to the Step 3 and the other pre-arb settlements - with the "straw that broke the camel's back" citation - were put forth by my appointed business agent David Gordillo. The F-1 Handbook, Section states: "The postmaster or responsible manager consigns postal funds and accountable paper to other career employees. It was also agreed Casuals shall not work in Window positions. This represents a serious threat to jobs in customer service offices. The APWU will do everything in its power to resist these initiatives. We believe retail services are best performed by genuine postal employees. Hallmark stores sell cards and gifts.
USPS sells stamps and mailing services. Customers can now do their shopping and shipping at the same location. Selected Hallmark Gold Crown stores will offer postage stamps, special services, and package services. Special services offered include certified mail, insured mail, return receipt, Delivery Confirmation, and Signature Confirmation service. USPS employees collect mail from the stores each day. The procedures that management must adhere to in order to collect a debt are found in section If you fail to initiate a timely grievance or the union fails to make a timely appeal, or you receive a partial settlement of your grievance, or your grievance is declared nonarbitrable by an arbitrator, you have a right to petition for a hearing, pursuant to the Debt Collection Act. Sections Article 28, Section 4 of the CBA If you are issued a Letter of Demand for the recovery of pay that was erroneously paid , you may request a waiver of the debt by submitting a PS Form in triplicate to the installation head within 3 years immediately following the date on which the erroneous payment of pay was discovered.
Section of the ELM However, the submission of a Form does not stay the collection of the debt. Section Is there a certain number of transactions or a formula used to determine how many SSA's should be on the window, or how many hours are needed on the window in a day? Your supervisor can pull this for you. Key thing to remember if your a window clerk is to hit the non transaction button whenever you collect hold mail, answer a question, or do something that does not require a transaction. Its a great report. Of course it must be utilized with some common sence.
Have your supervisor check it out for you. The purpose of a lobby observation is to review the total retail environment. Actions on the lobby observation will result in additional revenue opportunities and increased customer satisfaction. The purpose of the employee observation is to observe interactions between retail associates and customers to determine the level of the employee's sales skills and product knowledge.
Both observations should be conducted at least once a month. Dockins Manager Contract Administration "Business success includes controlling funds through a system of internal controls including controlling revenues This report will help individual field management spot patterns that are known to Indicate a loss of revenue control.
In addition, a Random Operation Count worksheet is attached. Conducting random counts on a regular basis In accordance with the F-1 is expected to result In retention of more retail revenue. Those offices that continue. The results are in - there will be changes. If nothing else was revealed by the survey, it was firmly documented that the American public believes that APWU workers offer professional service. We knew that. A surprising result of the survey, however, is that USPS customers want to know their options and want our sales associates to ask the questions. The survey also showed that the public wants continued access to the retail postal services upon which it relies. What the public doesn't want is long lines. We Do Windows Well In a recent meeting with APWU representatives, postal managers from retail, marketing, and labor relations informed the union that window-staffing practices would be a focus for increasing revenue and customer satisfaction.
Management acknowledged that staffing cuts at retail facilities can hurt the Postal Service and if the USPS wants to "grow the business," increased staffing must be considered. As to the Mystery Shopper program, the methods for scoring window clerks will change. The survey demonstrated that our sales associates didn't like the program's requirement that made them seem so robotic when asking customers questions. From now on, sales associates can use their own methods of phrasing to meet the requirements of the program. No longer will saying "thank you" be such a rigid requirement - as long as the transaction is closed with some variant on "have a great day" or other acceptable phrase. The changes to the scoring system will be distributed to all offices and will be provided on the APWU Web site once it becomes available.
Mystery Discipline Postal management recently issued new instructions to the field regarding discipline under the Mystery Shopper program.
Needing some development Needing substantial development These questions are far from being technical and straightforward. You need to know what stands behind them to get it right. To better understand how to answer correctly, use our full guide included in the PrepPack. For now, here is a useful tip It is important to be consistent with your answers and your CV. Different questions can evaluate the same information. Your personality profile has to make sense. You must make sure to avoid contradictions in your test answers.
Describe Your Approach — This section is all about your personality. You should answer this one honestly, no? Well, yes, but not quite. The questions here are a bit vague and basically, test your consistency and your personality traits. Note: The right answer is the one that emphasizes the traits that are most suitable for this specific job. It would help if you had that in mind while answering each and every question. Take a look at this sample question for better understanding. If you want to know how to answer this kind of questions, use the full guides in our PrepPack. For now, here is a useful tip Most clerical work is routine. The job requires a great deal of concentration over time and the ability to meet objectives.
It is therefore advisable to emphasize features such as: Perseverance, Thoroughness, and Good Organization. It is also essential to show you have no problem with routine work, so you should get a low score on the Boredom Intolerance trait. Now that you know what to expect from the test, it is time to figure out all about the scoring. But as we have come to understand about the USPS already, it is not all black and white. If you pass, the job is not at all promised to you! Note: If you fail the exam, you have to wait 12 months before taking it again. If you passed but want to improve your score, you would have to wait 24 months. The USPS ranks the candidates by their score. Once there is a job opening, they will go through the candidates by order.
The higher you score, the higher you will be on the list. But what is considered a good score? That depends. If you are applying for a job at a small branch, you have less competition, and the bar will be lower. If you apply for a bigger branch with more candidates for each position, and you would have to score MUCH higher. Note: Your score can affect how long you wait for a job. Candidates with high scores can be called in for an interview after a week, while others can wait months. Very frustrating. To play it safe, you better get a high score as high as possible. This will ensure you beat your competition, small branch or big, and get hired. How to Get That High Score? Be fast — the USPS knows exactly how long you spend on every question, and they even might score you accordingly! The more you practice, the faster you are. As simple as that.
Know what to expect — this exam is not your typical test, and the questions can be odd and confusing. The only way to get it right is to know exactly what question to expect. This is achieved by practicing over and over again, until you can answer them in your sleep. Emphasize the right traits for this job — use our full guide, written by experts, to know how to answer the personality questions. How will our PrepPack help you with that? Step 1: practice with questions that will look exactly like the ones you will get on the exam. Each question is accompanied by a solution and full explanation. It is filled with tips and strategies to do it the right way. Step 3: practice even more with a question bank for all sections of the exam. This will give you the extra push to score higher than other candidates. After you submit the exam, the status in your USPS candidate profile online will be updated: In Process — you have submitted the test but did not get a score yet.
Ineligible — you did not pass the assessment you scored below Eligible — you passed the assessment and now waiting for updates. If everything goes smoothly, you will be called in for an interview if you get a really high score, you might skip this step. FAQ I heard that to get this job, I have to take the test. Has it changed? Yes, it has changed! Instead, there are four new exams, for different job applicants. There is no such thing. The only updated versions are the new tests. The postal exam is mainly a personality assessment. Why do I have to practice? This personality assessment is designed to see if your personality is right for this specific job or not. The right way to answer the questions is to emphasize Customer Service Clerk job traits. A good way to get it right is to practice with similar questions, and understand which trait is emphasized in every answer. The USPS wants me to answer honestly. Should I answer what I really think?
Well, it is a bit tricky. Every person has a few personas. When you are at home with your family you are a different person than when you are at work. And you would act differently when you hang with your friends or when in the middle of your workday. When you are applying for a job, it is better to present your work persona, and leave the everyday persona at home. All the personas are a part of you. Even if you only present Are there right and wrong answers? How is my personality being scored? The USPS does not score your personality itself, but your personality as it relates for this specific job. In that sense, the right answers will emphasize the traits that are needed for the Customer Service Clerk job. If 70 is the passing score, why should I work hard and score higher than that?
Getting a high score is important! The higher your score, the better your chances are to be called for an interview, and fast. If you score really high, they might offer you the job without even coming in for an interview. USPS and other trademarks are the property of their respective trademark holders. None of the trademark holders are affiliated with JobTestPrep or this website.
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